What if you could go to work and contribute to a sustainable future? Billerud is a leading sustainable packaging materials and paper company. We are passionate paper makers committed to providing the best solutions to our customers. It is our goal to deliver a quality product, on time. We offer competitive compensation, full benefits, opportunities for growth and advancement, and an understanding that our people make us successful. If you are passionate about what you do and driven to do it well, there is a place for you at Billerud!

Purpose:

The Application Support Specialist is accountable for supporting a variety of solutions across the Manufacturing operation. This includes Product Tracking, Time & Attendance, Fiber Procurement, Transportation Management, Safety, etc.

The Specialist will utilize requirements gathering, design, analysis and programming skills to solve business problems. This position will function in a self-directed and empowered team setting, with the opportunity to lead, mentor and coach others.

Activities will include application architecture, system integration, system configuration, application development, and business process analysis. Key customers will include Mill Operations, Planning Scheduling & Delivery, Finance, Environmental Health & Safety, and Fiber Supply.Key Accountabilities:

• Business Partnership
• Establish and maintain stakeholder partnerships to understand business goals, issues and provide solution opportunities.
• Provide subject matter expertise in the understanding of business process and use of the systems and data.
• Business Analysis
• Analyze complex business requirements, translating them into detailed requirements which can be understood by the business and delivered by technical resources (both commercial and internal).
• Work with cross-functional resources to develop functional design documents.
• Manage the Solution Development Lifecycle.
• Manage the application lifecycle of IT solutions and processes with a focus on simplicity, reliability, performance and commonality.
• Define technical options and develop / recommend proposed solutions.
• Evaluate new versions of software and provide cost-benefit analysis and migration plan for upgrades.
• Develop and deploy solutions to our customers according to development standards set for Billerud.
• Talent Development
• Coach and Mentor less experienced team members.
• Solution Support
• Support IT solution availability, reliability, and performance in a 24x7x365 environment.
• Compliance
• Provide subject matter expertise as it relates to application security, access requests, SOX compliance, and configuration controls.

Travel:Occasional travel to mill sites and or North American corporate headquarters. (